FREQUENTLY ASKED QUESTIONS
The Answers You Need
CAN I USE YOUR PHOTOGRAPHS FOR COMMERCIAL USE?
All photographs listed on this website by RCH Photography are for sale and viewing exclusively for personal use and may not be used for resale, marketing, social media, or in any manner that would put you at at risk of breaking the rights reserved to our business and photographer.
If you book a photoshoot with Ryan, your photos may be used for commercial use, marketing, and social media.
Any inquiries regarding using Ryan's photos on this website for commercial use will be reviewed and a decision made on a case to case basis.
Exceptions to this rule may include inquires from individuals, groups, or teams looking to receive photographs from events RCH Photography covered that include the above mentioned party(s).
ARE ALL PHOTOS YOURS?
Yes! Ryan personally takes all the photography listed on this site. Ryan and RCH Photography own the rights to all photos used within any and all RCH Photography asset and any photo purchased will have his artist signature in a bottom corner to ensure the authenticity to both Ryan and RCH Photography.
WHY DO THE PHOTOGRAPHS HAVE A WATERMARK?
All photos shown in our store have a watermark before purchase to ensure that none of our photographs are downloaded without a purchase.
WHAT ARE YOUR PAYMENT OPTIONS?
Currently accepted payment methods include:
All major credit cards
HOW LONG DOES IT TAKE TO RECEIVE PURCHASED PHOTOS?
Once you complete a purchase, you will instantly receive a link to download the photograph, your download link will also be emailed to the email address you provide with the order. The link will be valid for 30 days.
WHAT IS YOUR RETURN POLICY?
Since this is a online photography store, returns are not provided. Once you pay for the photograph(s) that you wish to own, you will be able to download the photo without the watermark shown in the store. We can not track whether a buyer downloads the photographs and therefore returns will not be given.
CAN I GIFT A PHOTOGRAPH TO SOMEONE?
We do not have a gift option: however, you can purchase the photo(s) you wish to give someone and use your own downloaded photo to send them. We do offer egift cards on our shop which you can send to others and even specify the delivery date.
DO YOU OFFER ANY DISCOUNTS?
Currently we do not offer any discounts; however, we will be introducing bundle packages and price discounts based on quantity of photos purchased in the future.
DO YOU SELL PHYSICAL PRINTS?
No, at the present moment we are strictly a digital company and all photo sales are of downloadable files.
DO YOU OFFER MEMBERSHIPS TO YOUR SITE? WHAT DO I RECEIVE FOR BEING A MEMBER?
Yes we do!
Being a member allows you to have faster and smoother checkout experiences. You can save addresses, payment information, and view your ordering history.
We are working on features that will give members special discount codes and early access to new photo releases.
WHAT IS YOUR NORMAL TURN AROUND TIME TO RECIEVE PHOTOS FROM A PHOTO SHOOT?
Depending on our client schedule, our turn around time varies.
Full payment is required within 21 days of the photo shoot and photos will not be delivered until full payment is received. RCH Photography reserves the right to withhold any and all photos if payment is not received within the contracted full payment clause.
We look to ensure that all clients receive their photos in due time and begin working on them as quickly as possible. The average customer should expect an up to roughly 7 day turn around to receive photos, given that full payment is received. Most customers will receive photos less than the expected 7 days.